Menu
Pat is a sexual health chatbot developed by Positive East and Japeto.
It uses Japeto’s conversational AI message processor to interpret user questions and responds with pre-scripted responses that can be tailored to your organisation.
Pat can understand free text questions from users, or they can use buttons with suggested chat options. The chatbot can provide over 300 different responses.
Pat is available at a single monthly cost, including onboarding and customisation.
Pat is a scripted chatbot. This means it does not make up (or “generate”) its own answers, but uses pre-scripted responses to ensure that every response has been reviewed for accuracy.
Everything Pat says can be customised to your needs – including editing responses to point to your services and matching the information and tone of your organisation.
Pat comes with a pre-built library of sexual health information reviewed by clinicians for accuracy.
Covering information including long-acting reversible contraception, STI testing, signposting to your services, pregnancy information, vaginal healthcare, PEP and PrEP information, and much more!
A digital assistant can never replace your team, but it can provide instant answers and signpost to common questions at all hours.
Unlike a phone line, Pat provides after-hours support and can answer multiple questions at the same time for different visitors.
Get enhanced analytics based on your Pat’s usage that provide deeper insights into the needs of site visitors.
We aggregate insights over time into easy-to-track metrics so you can see demand for your services, issues service users are flagging, or common requests you may be missing.
Your account manager will work with you to understand your service and branding requirements then update a version of Pat, just for you.
We create a demo chatbot for you to test before any service users can see it. We'll work with you to make any modifications needed.
When you're happy with your new chatbot, our developers will work with your web developer to get Pat on your site. Pat is easily deployed with a single line of code.
We proactively monitor your chatbot usage over time and make improvements. You can review reports to help make data-based decisions and also ask for updates to your version of Pat.
We are experienced working with the NHS. Chatbot Pat has been risk-assessed by a clinical safety officer to ensure we have a safe and effective work flow for creating, reviewing and managing Pat.
We only collect the data needed to make Pat work, and have created customisable settings so you can decide how long you want to collect and store message data and what to collect.
You can track and manage your Pat through a secure dashboard with multi-factor authentication.
You can set Pat to identify if a user is describing a safeguarding concern you want to handle without AI – like a sexual assault or rape – and direct them straight to a phone number or email. These conversations are also flagged on your reporting dashboard so you can track them.
Personally identifiable information is flagged in conversation history and automatically redacted from the message history without ever being saved in our database. This keeps conversations a bit more secure.
We flag names, emails, addresses, phone numbers, and patient numbers. Doctor’s names are also redacted.
Behind the scenes, Pat is using AI to identify what a user says and match it with a scripted response. Because answers are already written, there is no risk of it “hallucinating” or making up incorrect information.
We also manually add training data to improve the AI, which removes the risk common AI vulnerabilities such as prompt injection.
The message data is stored in UK-based servers following best practices.
We automatically delete message data after a set period of time to match your privacy standards.
We are Cyber Essentials certified.
It’s important to store message data and some metadata to improve Pat over time and help you improve your services. However, we only collect what is necessary. Data collection can be customised to your needs. By default, we collect and store a session ID (for each conversation), messages sent and received, IP address, browser, and whether the user clicked a link. You can customise what data is collected.
The reporting dashboard provides data export functionality allowing you to download message history, analytics, and high-level reports in Excel format.
Pat was built with the expertise of Positive East and the technical know-how of Japeto.
Part of every chatbot service fee goes back to Positive East to offer HIV testing and prevention in East London.
Japeto is a long term technical partner for sexual health and LGBTQ+ organisations in the UK. We are proud to support small to large organisations in improving their digital services.
Most of our clients are trying out chatbots and automation tools for the first time in their organisation. We’re experienced AI developers here to help.
You can ask for changes directly from your management dashboard or contact your account manager.
The longest part of setup is reviewing the script and asking for edits. We recommend a month to give time to request edits and review your demo chatbot.
Chat to Pat is as a Japeto chatbot product, learn more about what we do at Japeto.ai